2021–2024Prior in-house role
Permit filing across US counties, states and cities, automated
A US construction-technology company (prior in-house role)
Permit and licence filing cut from 35 minutes to 5 per permit — about 2,600 hours a year freed up, the work of more than one full-time person.
Volumes and timings as recorded by Gustavo for the role.
- less time per permit (35 → 5 minutes)
- 86%
- hours a year freed up — about 1.25 full-time roles
- ~2,600
- permits filed every week
- ~100
- manual status checks left
- 0
How it works
- 01Permit request
- 02Jurisdiction rules
- 03Automated filing
- 04Status tracking
- 05Permit approved
Before
- Around 100 permits and business licences a week had to be filed with US counties, states and cities.
- Every jurisdiction had its own submission method and its own way of tracking status.
- Each filing took about 35 minutes of manual work, and someone had to keep checking each permit's status by hand.
After
- Filing is automated across the different jurisdictions — each one's submission method handled by the system.
- A filing now takes about 5 minutes of a person's time.
- Status tracking is automated, so nobody checks jurisdiction portals by hand any more.
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The situation
A construction-technology company needed permits and business licences for its projects across the United States — roughly 100 a week. Every county, state and city had its own submission method and its own way of reporting status. Filing was manual, about 35 minutes per permit, and staying on top of approvals meant someone checking portals by hand.
What was built
An automated filing process that handles each jurisdiction’s submission method, plus automated status tracking so approvals and rejections surface on their own. The person’s job shifted from filling forms to reviewing what the system prepared.
The result
Time per permit fell from 35 minutes to about 5 — an 86% reduction. At around 100 permits a week, that is roughly 50 hours a week and about 2,600 hours a year: the workload of more than one full-time person, freed up for other work. Manual status checks disappeared entirely.